Shopify support and evolution package to grow your store month after month.

A Shopify support and evolution package is a monthly hour bank that gives you ongoing access to a Shopify expert team to maintain, optimize, and evolve your online store.

Unlike traditional reactive support (where you pay only when something breaks), an evolution package allows you to invest each month in continuous improvements: ongoing optimizations, new features, content updates, preventive maintenance, and strategic advice.

The package is designed for Canadian SMBs that want to grow their Shopify store progressively rather than through major occasional projects. It's the structural commitment that transforms a functional store into one that improves month after month, without crisis or dependence on urgency to justify investment.

Reactive support waits for problems to occur and fixes them. Proactive evolution anticipates opportunities and continuously improves your store. The difference is fundamental for your store's growth. Reactive support keeps your store at its launch level: you fix bugs as they appear, but the store doesn't really progress.

Proactive evolution actively works on growth: each month, your store gets a little better than the previous one, whether through small UX improvements, conversion optimizations, performance enhancements, or strategic new features. Most stores that double or triple their revenue in 24 months don't do so through a single big redesign. They do so through 50 or 100 small monthly improvements that add up.

Mindweb's package is designed to make this proactive evolution accessible without the cost of large isolated projects.

The cost of our Shopify support and evolution package varies based on the volume of monthly hours and the complexity of your store. Pricing depends on factors such as the number of monthly hours reserved, the technical complexity of your existing store and integrations, the type of work you anticipate (simple maintenance vs. ongoing strategic development), and required response time.

We offer three tiers (Small, Medium, Large) adapted to different sizes of Canadian SMBs. Mindweb provides a personalized quote after a free consultation that lets us understand your needs and growth pace. The package is designed to be a structural investment that pays for itself through ongoing improvements delivered each month, rather than an administrative expense.

No. Our Shopify support and evolution package has no long-term commitment. You can adjust your monthly tier or terminate the package with simple advance notice (typically 30 days).

This flexibility is intentional: we want you to stay because the package brings you real value, not because of a contractual lock-in. Most of our clients stay with us for years, but that's by choice, not obligation.

We adapt to your evolution: if your needs grow, we adjust the tier upward. If a particularly busy month requires more hours, we accommodate. If you go through a quieter period, you can downgrade temporarily without penalty.

Unused hours roll over to the following month with no expiration. This is one of the package's main differentiators compared to typical support contracts. Concretely, if your monthly package is 10 hours and you use only 7 in a given month, the 3 remaining hours roll over to the next month, available alongside the new month's hours. There's no annual reset or maximum accumulation cap.

This approach gives you total flexibility: some months will be busier than others, and we don't penalize you for natural variations in activity. The hours you pay for remain yours until you choose to use them, even if it's months later.

Our standard response time is 24 to 48 business hours for all requests. For critical urgencies that affect your store's operations (broken site, payment failure, major bug), we have an accelerated response process that allows us to typically intervene within a few business hours.

Our team operates in your time zone (North American Eastern Time), which avoids communication delays from working with offshore teams. We also use a structured ticketing system that ensures every request is correctly tracked and prioritized, with no risk of forgetting or losing it.

Your package is handled by the same Mindweb team that already knows your store, or by a dedicated team if you join us for the package itself. This continuity is essential to the package's effectiveness. The team that designed your store, migrated it to Shopify, or integrated your ERP knows the technical particularities, business logic, and design choices made. This deep knowledge allows us to deliver improvements faster and avoid common errors that occur when a new team has to relearn a complex store.

For new package clients (without prior project), we begin with a complete onboarding period to understand your store, business goals, and priorities before starting active work.

Yes. Our support and evolution package covers everything related to your Shopify store, including its integrations. This includes maintenance and improvement of integrations with Acumatica, QuickBooks, Airtable, accounting and operations systems, third-party apps installed on your store (Klaviyo, Gorgias, etc.), as well as troubleshooting and optimizations of these connections.

For Acomba integration, we coordinate with our specialized Canadian partners as in our initial integration projects. The package gives you a single point of contact for everything related to your e-commerce ecosystem, rather than juggling multiple suppliers for different parts of your stack.

Yes. Tier flexibility is one of the package's core principles. You can move up to a higher tier if your needs grow (typically with simple advance notice) or temporarily down to a lower tier during quieter periods. This adaptability is essential for Canadian SMBs whose activity often varies through the year (seasonality, marketing campaigns, product launches, etc.).

We don't impose annual commitment that would force you to overpay during quieter months or underuse during busy ones. The goal is for the package to always match your real situation.

The package complements rather than replaces other Mindweb services. The package is ideal for ongoing evolution: gradual improvements, new features added progressively, ongoing maintenance.

It is generally not suited to large transformation projects like a complete store redesign, a complex platform migration, or a from-scratch ERP implementation. These projects benefit from a focused approach with dedicated resources, fixed timelines, and a project methodology distinct from monthly evolution.

In practice, many of our clients combine: a major project to build a strong foundation (design, migration, integration), followed by a package to maintain ongoing evolution. This combination gives you the best of both worlds: a strong base and continuous improvement.